Catherine Cronkrite, lead customer service representative at distributor Competitive Edge (PPAI 103776) was named Customer Service Representative of the Year by Facilisgroup at an event held in Las Vegas, Nevada, on January 15 in conjunction with The PPAI® Expo.

Cronkrite, who has been with Competitive Edge since 2008, says, “I am incredibly honored to receive this award. I love what I do and I am truly humbled to be in an organization with people that I call family who have inspired and supported me.”

The award is given annually to a distinguished CSR for exceeding all expectations on supplier, customer and employee standpoints. In presenting Cronkrite with the award, Faciligroup recognized Cronkrite for her ability to build trust-filled relationships with suppliers and customers, as well as her above and beyond service to the Competitive Edge team.

Mary Jo Tomasini, MAS+, CEO of Stevensville, Michigan-headquartered Competitive Edge, says, “Catherine is absolutely deserving of this award. She is an amazing relationship builder and she understands the partnership with our suppliers and partners. She is masterful at handling conflict resolution and truly cares about everyone she works with. We are honored to have her on our team and we are so proud of her!”