In Jason Bradshaw's new book, It's All About CEX, he outlines how Customer Experience (CX) flows directly from Employee Experience (EX). In other words, what's happening inside your company is being felt by customers outside your company. In this issue of Promotional Consultant Today, we're passing along some tips that Bradshaw recently discussed with Shep Hyken on the employee experience.

With greater emphasis being placed on data-driven decision-making, it's becoming more important that all leaders have some level of grounding in a few analytics basics. In a recent Harvard Business Review article, Amy Gallo outlined four analytic concepts that every manager and leader should understand, which we'll share in this issue of Promotional Consultant Today.

A recent post by the Center for Performance Improvement (CPI) likened the process of developing sales presentations to an actor preparing for a role. Often, they noted, salespeople feel their approach is unnatural and rehearsed when starting out with new scripts. In this issue of Promotional Consultant Today, we'll share seven tips from CPI's executive director, Ted Ings, on how to assume the role of a successful salesperson in no time at all.

In a recent article, Hyman noted that too few companies are actively searching for leaders with humility. He outlined key questions companies should ask when identifying and hiring humble leaders, which we'll share in this issue of Promotional Consultant Today.