PC Today

The 12-Week Perspective, Part 1 – March 4, 2015

What if we switched to a different personal calendar? By adopting a 12-week perspective, we might finally abandon the futile, misery-inducing notion of work-life balance. We’ll explain more from Brian Moran, author of The 12 Week Year, in today’s and tomorrow’s issues of Promotional Consultant Today. Read More »

The Service Recovery Paradox – March 3, 2015

Putting in place an effective service recovery plan ensures companies have a reliable measure to improve satisfaction, increase loyalty and building lasting customer relationships. And a truly effective service recovery plan can even reverse any negative impression the customer may have had in the first place. If you don’t know what a service recovery plan is, learn more in this issue of Promotional Consultant Today. Read More »

Get Ready To Win – March 2, 2015

In this issue of Promotional Consultant Today we share what speaker Patricia Fripp, CSP, CPAE, said about some of the most memorable Oscar acceptance speeches of all time, as identified by Toastmasters International, and what we as business leaders can learn from these defining moments. Read More »

Ready For The Future? – February 27, 2015

Do you know the future direction of your business? How will you be positioning your products down the road? Promotional Consultant Today explains how you can prepare your business for a new direction. Read More »

Four Ways To Get Repeat Business – February 26, 2015

In this issue of Promotional Consultant Today, we share five things you can do to help get repeat business. Read More »

Going Separate Ways – February 25, 2015

Do you have a customer you wish you could fire right now? It’s okay, we won’t tell them. Firing customers, when all other options are exhausted, should be a legitimate option no matter the size of the account, as we explain in this issue of Promotional Consultant Today. Read More »

What Career-Limiting Habit Is Holding You Back? – February 24, 2015

In a recent blog, author Joseph Grenny described research conducted by his company, VitalSmarts, that revealed that 97 percent of employees admitted to having a “career-limiting habit”—some behavior that will forever hold them back, unless they can learn to change it. One way to overcome these habits is through coaching, yet only one in five people make an effort to get a coach and work to break the career-limiting habit. Why? In today’s issue of Promotional Consultant Today, we share three common—but fixable—mistakes Read More »

Good Managers/Bad Crisis Leaders – February 23, 2015

Many of us are good managers when it comes to day-to-day business; however, when a crisis strikes, we stumble and make poor decisions. In this issue of Promotional Consultant Today, we share how you can be better prepared by being aware of these three phases of crisis management. Read More »

Four Pillars Of Employee Motivation – February 20, 2015

Promotional Consultant Today shares four motivation factors to help you fulfill your organizational goals as well as the goals of your employees. Read More »

Is Your Small Business Committed To Training? – February 19, 2015

Please answer this human resource (HR) question: What is your business’ annual training budget? If yours is a small business, you might not have made the commitment to training due to cost, lack of resources and myriad other reasons. Promotional Consultant Today shares this perspective on training for small businesses. Read More »

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