Certain myCharge Powerbanks Recalled Over Burn Hazard

Powerbank provider myCharge has issued a recall of some of its products in conjunction with the Consumer Product Safety Commission (CPSC), following reports that the powerbanks’ lithium-ion battery can overheat and ignite, posing fire and burn hazards. The powerbanks were distributed through several channels, including the promotional products industry.

The recall involves seven models of myCharge powerbanks—Adventure Mega, Adventure Mega C, Razor Mega, Razor Mega C, Razor Super, Razor Super C and Razor Xtreme—with specific dates of manufacture. They have an anodized metallic case that is blue, black or gray, with “myCharge” written on the case front. The model name can be found on the back of the product case and on the bottom panel of the product packaging, and the date code is printed on the outer packaging and the product case, except for the Adventure Mega and Adventure Mega C models, where the date code is printed on the underside of a flap on the top of the product case.

myCharge has received 30 reports of the powerbanks overheating, resulting in seven injuries, including burns to the upper body, hands, legs and/or feet of users, and/or property damage to household flooring, walls and furniture.

Consumers should immediately stop using the recalled powerbanks and contact myCharge—toll-free at 888-251-2026 from 9 am to 4 pm ET, Monday through Friday, via email at compliance@mycharge.com, or online at mycharge.com/pages/productsafety or www.mycharge.com and click on “PRODUCT SAFETY”—for instructions on returning the battery to obtain a refund in the form of an electronic voucher for the full purchase price plus a 25-percent bonus for redemption on www.mycharge.com.

Click here for the CPSC's page on the recall, including specific model numbers and date codes of the recalled powerbanks.

filed under December 2021
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