Feedback - January 2016
Celebrating Community Recognition
On November 24, PPB Newslink featured the news that Norcross, Georgia, distributor Accolades, Inc. had been inducted into the Atlanta Business League Hall of Fame at the group’s 82nd Annual Dinner Meeting. Accolades is the first promotional products company to be inducted into the Hall of Fame, which recognizes African-American-owned businesses that have conducted continuous business for more than 25 years.
Thank you for including Accolades, Inc.’s recent induction into the Atlanta Business League Hall of Fame in PPB Newslink. I am honored! That issue of PPB Newslink was read by many. I received tons of emails throughout the day and wondered how so many of my colleagues were aware of the news. Finally, that night when I got around to my email, I had the answer—PPB Newslink. And at this time of year, it’s another reason for me to be thankful.
Daryll H. Griffin, MAS
Service Superheroes Every Day
In conjunction with the November 2015 issue of PPB’s feature on the 2015 PPB Service Superheroes, PPAI took to Twitter to ask industry professionals their own stories of the best customer service they have received.
The best customer experience I have had was from Evans Manufacturing. We were asked by one of our clients to see if we could get 10,000 pairs of promo sunglasses that only Evans had. They were having a convention and really wanted to use the sunglasses as a kickoff item at their pool party. We contacted Evans with our request and to our disappointment they said that they could not fill it. But about 20 minutes later we received a call back. Evans had looked over their inventory and the other orders of those sunglasses and determined that they could help us out after all. They contacted their manufacturers in China on our behalf and pulled all kinds of strings to help us meet our client’s deadline. It was great working with them because they could feel our sense of urgency to help our client. I have never seen another company work so hard, call in so many favors and pull so many strings as Evans did for us on our sunglasses order.
Since then we try our absolute best to work with Evans as we know that we can trust them to deliver and work hard to make us look good in front of our clients.
BrightPoint Creative, LLC
Salt Lake City, Utah