PC Today

Is The Solution Them, Or Is It Me?

     In this economy, everyone is looking for a simple fix to survive and arrive on the other side intact.  Some even occasionally entertain dreams of growing just a little bit. Few are happy with their situations.  And all but … Read More »

Satisfying Customers’ Needs Is Key

     Want to get your business or career into high gear? Look first at the top line on a profit and loss statement — revenue is the engine that drives all businesses. What’s the best way to add value and … Read More »

Real Communication Is Answer To Better Workplace

Real Communication Is Answer To Better Workplace        When employees begin to feel overworked and underappreciated, they tend to fall into common negative habit pattern, and then you’re on the road to low morale and low company productivity. And, in the … Read More »

Boost Morale And Your Bottom Line

     In these hectic, overworked, understaffed times, it’s easier than ever for managers (who are as overworked than their subordinates) to come across something like the Quintus Arrius line to Roman slaves in the movie, Ben Hur, ” … we … Read More »

Remember The “Customer” In Customer Service

      As a professional in any field, professional courtesy should be a given. Unfortunately, it’s not.      Customer service reps routinely focus on why they can’t solve a problem rather than how they can. Salespeople often receive orders without sending … Read More »

Never Enough Time

     Time is money. This adage is very apt in the life of a professional salesperson.      There are many tasks required of a professional, but there are only 24 hours in a day to accomplish them. An effective use … Read More »

Catch Someone Doing The Right Thing

     Employees now have a greater role in developing strong customer relationships that inspire loyalty and performance. Therefore, employees need to have the best skills, use sound judgment and feel competent in their job. To do this, they must always … Read More »

How Are We Doing?

     We have all seen Olympic ice skaters, American Idol contestants or other competitors anxiously wait for judges’ scores. As children we watched our parents’ faces when we were at school plays or at recitals. We look for information returned … Read More »

Keeping Things In Perspective

     I can think of no other profession that’s as closely associated with the term rejection as a career in sales. You might say that rejection is as natural to a salesperson as trail dust is to a chuck wagon … Read More »

Finding A New Way To Meet

     Team meetings can be productive and exciting. Unfortunately, too many organizations meet for the wrong reasons or have simply fallen into a going-through-the-motions meeting style. By implementing a few simple tools, you can breathe life back into your meetings. … Read More »

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