Creating A Great Day – It Is All In Your Attitude
Yesterday and today Promotional Consultant Today is exploring ways to have a “Perfect 10″ day. It all starts with attitude.
On Thursday we looked a two of four tips to create a great day, Touch and Eye Contact. Today we’ll look at two more, Names and Smiles.
TOP SHELF TIP NO. 75
“You can’t live a perfect day without doing something for someone who will never be able to repay you.”
John Wooden, legendary former UCLA basketball coach
Names Are Important
Have you noticed that many people are wearing name tags these days? From the cashier to bank tellers to baristas there seems to be an outcry for identity. Try calling the person by his or her name as you are handed your morning Joe. You may even add a compliment with the name. Names are nice and make others feel as though you are appreciative of them.
Studies have shown that even infants respond favorably to the sound of their name. It is the word that we recognize above most others and hearing it in a warm tone is a pleasant, personal experience for most people.
In the workplace we often strive to function as efficiently as possible, which is great except when it becomes a series of impersonal transactions. People may joke that their jobs could be done by a robot or a monkey — that’s because they feel like they are being paid to do an impersonal job.
As a supervisor, use the names of colleagues whenever possible. It will remind employees that they are each individuals and that you are recognizing the person, not simply the job that is being done. When sending a business e-mail, make sure to address the person by name and include your name at the end. This has become an overlooked step now, since the sender and recipient are made clear by the e-mail addresses. However, take that extra couple of seconds to let the person know that you are talking specifically to them. The recipient will feel more like an individual than a nameless employee.
The shortest distance between two people is a smile. A smile is contagious and being smiled at builds confidence. Also, people who smile are typically viewed as more attractive. A way to start your day is with contagious confidence.
Even if your business is conducted primarily over the phone smiling can be a great tool. While you are talking on the phone with someone make the effort to smile. You will notice your voice sounds more pleasant and your spirits lift. This will be felt by the person on the other end of the line. The face-to-face smile is irreplaceable but it is wonderful to know that, even in this technological world, we can still convey that positive emotion over the phone just by putting on a smile. Own it and pass it on.
Put it all together — Touch, Eye Contact, Names, Smiles. Although these steps form a terrific beginning to the day we all know that sometimes the day starts off well and then gets derailed somewhere along the way. When this happens take a minute to refocus and reframe things. One thing that you can control is your attitude. Go back to basics, to the way that you started your day. Think about T.E.N.S. and start fresh, even if it’s the middle of the day. Who can you connect with? Whose mood can you improve?
With these simple techniques the moods of the people around us will lift. Since a positive mental attitude is infectious, this is a great way to get back on the right track for a great day.
Sources: Dianne Durante, Ed.S., is a licensed therapist and business consultant and author of Everyday Symbols for Joyful Living.She conducts motivational workshops nationwide with her daughter, Kirsten Hagman, LMSW.